Frequently Asked Questions

Here, you'll find answers to our customers' most frequently asked questions. We hope this page helps you navigate our store and make informed decisions. If you have any further questions, please don't hesitate to contact our customer service team. 

Product Information

What kind of gifts can I find on GiftyGo?

We offer a wide range of gifts for various occasions such as birthdays, weddings, anniversaries, and holidays. You can find personalised gifts, home decor items, fashion accessories, and many more.

Can I customise my gift?

Yes, we offer a range of customisable gifts that can be personalised with a name, message, or photo. You can select the customisation options while placing the order.

Are all products on your website in stock?

We strive to keep our website updated with accurate stock information, but there may be instances where an item is out of stock. If this happens, we will notify you as soon as possible and offer a refund.

Promotions and Discounts

Do you offer discounts or promotions?

Yes, we offer discounts and promotions throughout the year. Please check our website or subscribe to our newsletter to stay up-to-date on our latest promotions.

Can I use multiple discounts or promotions on a single order?

No, only one discount or promotion can be applied per order.

Payment and Shipping Information

How can I pay for my order?

We accept a variety of payment options, including credit/debit cards, PayPal, Apple Pay, and Google Pay. All transactions are securely processed through our website.

Can I get my order delivered to a different address?

Yes, you can choose to have your order delivered to a different address than your billing address. You can provide the recipient's address while placing the order.

How long will it take to deliver my order?

Usually your order will be delivered within 1-3 working days of dispatch.

Please refer to our shipping policy page for more info.

Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track your order on our website or the courier's website.

What is your return policy?

We have a flexible return policy. If you are not satisfied with your purchase, you can return the item within 30 days of dispatch for a full refund or exchange. The item must be unused and in its original packaging.

Please refer to our Returns and Refunds page for more info.

Do you offer international shipping?

We currently do not offer international shipping. We only ship to addresses within the United Kingdom.  

Can I cancel my order?

You may cancel your order for a full refund before the product is shipped. If the product has already been delivered, please contact us within 30 days of the dispatch date of the order. The product must be returned to us in its original condition, and any shipping costs will not be refunded in this case.

Unfortunately, we cannot accept cancellations for personalised items, perishable goods, custom products, hazardous materials, flammable liquids, or gases. 

Please refer to our Returns and Refunds page for more info.

Account Information

Do I need to create an account to place an order?

No, you can place an order as a guest. However, creating an account will allow you to track your orders and view your order history.

How do I create an account?

To create an account, click on the "Sign Up", "Log in", or "Create Account" icon button on our website and provide your email address. You will receive a one-time six-digit verification code to login.

Can I change my account information?

Yes, you can change your account information, including your billing and shipping address, and email address by logging in to your account on our website.

Customer Service

How can I contact your customer service team?

You can contact our customer service team through our website's live chat, online form or email.

Please refer to our Contact us page for more info.

Can I get help with gift ideas?

Yes, our customer service team can help you with gift ideas based on the occasion and the recipient's interests. Please feel free to reach out to us for assistance.

Is my personal and payment information secure on your website?

Yes, they are safe with us. We use the latest encryption technology to ensure that your payment information is secure. We may share your personal information with our trusted third parties such as courier services and manufacturers/ suppliers to fulfill your orders, and for marketing purposes.

Please refer to your Privacy Policy page for more info.